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Privacy Policy

Fix N Go Hartlepool is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, contact us, or use our services.

1. Who We Are

Fix N Go Hartlepool is a vehicle repair and servicing garage based in Hartlepool.

Business address: Unit 6C, Ullswater Road, Hartlepool, TS25 1UE
Telephone: 01429 865097

For any privacy-related enquiries, please contact us using the details on our website or by phone.

2. What Information We May Collect

We may collect and process the following personal information:

  • Your name

  • Your phone number

  • Your email address

  • Your vehicle details

  • Your postcode or address, where relevant

  • Information you submit through our contact forms

  • Booking and enquiry details

  • Technical website data such as IP address, browser type, device type, and pages visited

3. How We Collect Your Data

We may collect your data when:

  • You fill in a contact or booking form on our website

  • You call, email, or message us

  • You request a quote or service

  • You book an MOT, service, repair, or diagnostic check

  • You browse our website

  • You accept website cookies

4. How We Use Your Information

We use your information to:

  • Respond to your enquiries

  • Provide quotations

  • Arrange bookings and appointments

  • Deliver garage services and customer support

  • Communicate with you about your vehicle or booking

  • Improve our website and services

  • Maintain security and prevent misuse of our website

  • Meet legal, regulatory, and administrative obligations

5. Lawful Basis for Processing

Under UK data protection law, we rely on one or more of the following lawful bases for processing your personal data:

  • Consent – when you have given us permission

  • Contract – when processing is necessary to provide a service you have requested

  • Legal obligation – when we must comply with legal or regulatory requirements

  • Legitimate interests – where it is reasonable for us to use your data for customer service, business administration, and website improvement

6. Cookies and Website Tracking

Our website may use cookies and similar technologies to improve user experience, understand website traffic, and help the site function properly.

These may include:

  • Essential cookies required for website performance

  • Analytics cookies to help us understand how visitors use the site

  • Functionality cookies to remember preferences

  • Marketing cookies, if advertising or remarketing tools are used

You can control or disable cookies through your browser settings. If your website uses a cookie banner, visitors should be able to manage their cookie preferences there.

7. Contact Forms and Enquiries

If you submit an enquiry through our website, we will use the information you provide to respond to your message and deal with your request. We will only collect the details necessary to handle your enquiry properly.

We do not use your information for unrelated marketing unless you have clearly agreed to this.

8. Marketing Communications

If you choose to opt in, we may send you updates, offers, or service reminders. You can unsubscribe or ask us to stop marketing to you at any time.

We do not send unsolicited marketing emails.

9. Sharing Your Information

We do not sell your personal data.

We may share your information only where necessary with trusted third parties, such as:

  • Website hosting providers

  • Email providers

  • Analytics providers

  • Payment processors

  • Booking or form management systems

  • Professional advisers or legal authorities where required

Any third parties handling data on our behalf are expected to process it securely and lawfully.

10. How Long We Keep Your Data

We only keep personal data for as long as necessary for the purpose it was collected, including satisfying legal, accounting, tax, or administrative requirements.

Enquiry data that does not lead to further work will usually be kept only for a reasonable period. Customer and transaction records may be retained longer where legally required.

11. How We Protect Your Data

We take appropriate technical and organisational measures to help protect your personal data from unauthorised access, loss, misuse, alteration, or disclosure.

However, no website or online system can ever be guaranteed completely secure, so any transmission of data is at your own risk.

12. Your Rights

Under UK GDPR, you have rights which may include:

  • The right to access your personal data

  • The right to correct inaccurate data

  • The right to request deletion of your data

  • The right to restrict processing

  • The right to object to certain processing

  • The right to data portability

  • The right to withdraw consent where consent is relied upon

To exercise any of these rights, please contact us using the contact details on our website.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those external sites. We recommend reviewing their privacy policies separately.

14. Children’s Privacy

Our website and services are not intended for children, and we do not knowingly collect personal data from children through the website.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, operational, or website changes. Any updates will be posted on this page with a revised effective date.

16. Complaints

If you have concerns about how your personal data is handled, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office in the UK if you believe your data has been handled improperly.

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